Learn How to Fix QuickBooks Error 15420
QuickBooks error 15420 is one of the 15XXX series of errors when updating QuickBooks or downloading the payroll services. The sudden encounter of this error prevents you from downloading the updates and interrupts your other ongoing operations.
This issue mainly occurs when QuickBooks fails to verify the digital signature certificate of your file or other network connection issues. Finding the possible causes behind this error will make you clear what kind of steps you should take. So, follow this comprehensive guide to know all the information behind error 15420.
Troubleshooting error code 15420 might feel complicated to you or lead you to other issues in QuickBooks. In that case, you should get in touch with QB experts by dialling 1.855.738.2784 and let them handle your issues
What Triggers Error Code 15420 in QB?
Let’s get familiar with the possible causes that prevent you from downloading the updates and trigger error code 15420 in QuickBooks.
- QuickBooks cannot verify the digital signature certificate.
- Not having the proper permissions to get the updates.
- Incorrectly configured Windows firewall settings.
Do This to Rectify QuickBooks Update Error 15420
After knowing the causes behind error 15420 and other 15XXX series errors such as QuickBooks error 15222, you must wonder what suitable fixes could be. Below, we have mentioned what you should do to fix the ongoing error.
Solution 1: Install a Digital Signature Certificate for Your Browser
The digital signature certificate authenticates your identity and protects your documents or transactions from third-party applications. Go through these steps to install a digital signature certificate in QuickBooks.
- Go to the default location of the QuickBooks file folder; ‘C:\Program Files\Intuit\QuickBooks.’
- Find the QB installation file ‘QBW32.exe’ and right-click it.
- Select ‘Properties.’ It will redirect you to the QuickBooks Properties window.
- Select the ‘Digital Signature’ option and ensure ‘Intuit’ is set in the signature list.
- Click ‘Details’ to be prompted to the ‘Digital Signature Details’ window.
- Select ‘View Certificate,’ it will redirect you to the ‘Certificate’ window. Then, click ‘Install Certificate.’
- Click ‘Next’ until the finish is displayed on your screen. Once it’s displayed, select ‘Finish.’
- Finally, restart your computer and try again to download the QuickBooks updates.
Solution 2: Get the Updates as an Administrator
Downloading the QuickBooks updates as an administrator will provide the admin rights to make any required changes on your computer.
- Go to the home screen of your system and right-click the QB icon.
- Select ‘Run as an administrator’ from the options displayed on your screen.
- Now, open QuickBooks and try again to download the updates.
Solution 3: Reconfigure the Windows Firewall Settings
Incorrect Windows firewall settings can block QuickBooks files from performing any actions like getting the updated version. So you must reconfigure these settings and ensure your QuickBooks is not blocked.
- Open the Windows Start menu by tapping the Windows icon key.
- Now, search for ‘Windows Firewall’ in the search field and open it.
- Go to its Advanced Settings and select ‘Inbound Rules.’
- Select ‘New Rule’ to create a new rule and select ‘Program’ as a rule type. Then, click ‘Next.’
- Move to ‘This program path’ and select ‘Browse.’
- Now, find and select any of the QuickBooks executable files, then click ‘Next.’
- In the prompt window, make sure all the visible profiles are marked and select ‘Next.’
- Lastly, create this rule by giving it a name as ‘QBFirewallException(name.exe).’
Hopefully, the solutions mentioned in this guide helped you troubleshoot QuickBooks error 15420 and download the updates without any issues. If you are still experiencing the same error and are wondering what to do, Don’t worry; we’re here to help you; give us a call on 1.855.738.2784 to get in touch with QB experts and hand over your task.
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